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1.7

I totally agree. I am a pre-paid customer always pay on time.

My husband was working away and I thought I paid the otstanding bill on 27th of the month not realising their was another bill due. But also GNG's pre-paid bill is confusing and done to disguise the fact that the pre-paid amount is usually over inflated and is really a credit despite the fact it is not treated as such. Also as a pre-paid customer you virtually have no rights. So if GNG goes bust, technically you have no recourse to get your money back.

I agree they are disgraceful and need to be taken to task. But you know the CEO's of these companies don't give a toss about their customers. I am wanting to know how they get a way with it? My gas usage last month was $17 and my charges $57.

But my prepaid amount estimate came to $152. How could that be. Amazing it was estimated at just over the credit balance i had with them. It is so blantantly obvious that they don't want to say my account is in credit, because this would mean they could cut me off for not paying $9.22 which is the amount they added (14%) so it looked like I was owing money.

They are so nasty that I can't wait to join my husband in the USA to leave them go totally electric and get solar panels. I feel sorry for those who do not have such alternatives.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

Georgia Natural Gas Cons: Totally inflexible sneaky and underhand.

Location: Dekalb County, Georgia

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