If it was possible to leave 0 stars I would do it in a heartbeat. Here's the rundown. I live in a house in a decent neighborhood but I've been having issues with my mail since I've lived here. I don't know if someone is taking my mail or if the mail man just sucks....Read more
Georgia Natural Gas Residential Gas Supply Review
Very Crappy Service I paid my bill in full with a credit left on the 24th and 25th of this month, and I have to wait until The 7th of to get any service, I work I don't have time to be missing work waiting on a tech to come turn my gas on. I live alone It doesn't make any sense, but I guess as long as you get your money you wouldn't care if I had to wait a month.
I have been a loyal customer for over 5 years. I am disgusted this month when I learned I have been charged $105.43 twice and not been told until I was notified by my bank. The irony was that when I required a refund, I was told to wait for at least 2 weeks and has to...Read more
Georgia Natural Gas Customer Care Review
The customer service and policy of Georgia Natural Gas is terrible. Who has to wait 5days for their services to be turned on. From the looks they make you wait intentionally. I will be switching companies.
I was approached by Georgia Natural Gas Recently and was persuaded to sign up for an offer from of discounted therms knowing there was a monthly 8.95 customer service charge. HA! Received my first bill for two days of service and 4.52 of gas used however my Statement...Read more
I didn't like
- Turn on policy
- Refund policy
I just had my service connected. The tech was very rude! He said he needed access to my thermostat. When asked "why", just stated "because I do". When tech was done and told to have a good night, his reply was a "hhhmmm". I found it rather rude that the tech couldn't...Read more
I have been waiting for a credit to be issued since October 6, 2016. They have given me three different stories as to the wait period, and the time for the payment to arrive. I shared that I was recovering from a medical situation, and it was needed. As of today, I...Read more
I didn't like
- Refund policy
If GNC would have a feedback line we customers could communicate with you and it would be easier to stay with GNC.. I was with GNC and my rate was due to expire in about a month and you guys did not contact me with a low rate program so I switched to Scanna. 2...Read more
Georgia Natural Gas Gas Supply Review
Awful service. Gas was turned off due to late payment of $20.00. Charged a total of $202.00 to have turned back on. In addition, they say it will take 5 days before it is turned back on. Crooks. Where is all the extra money going?????
GNG shows up to the house and turns the gas off. Bill is on time, no issues. Call once we figure out issue. Their responses was oops, it was our glitch. We demand that gas be turned back on. It is Thursday, they say it will be Monday before we can get back there. ...Read more
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