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After years of service, during which I paid my bills on time, I was sent a letter saying they wanted to reward me for being a good customer by lowering my monthly rate. When I called they switched my plan and sent me (without warning) a bill of $335!! my "reward", I...
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I liked
  • Previous customer service
  • Previous years of service
I didn't like
  • Lies
  • Poor customer service
  • Misrepresentation
#646319
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Plan expired and I fell into a variable rate plan. OK - my bad; had family healthy and job issues going on at the time. initiated a switch to scana on 2/1/15. GNG Sales rep called to retain my business on 2/16 just prior to the actual switch. He said I'd save money...
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I didn't like
  • Poor customer service
  • Lies
  • Run around
#644202
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I paid gng on may 1st on there website service got turned off onthe 5th of may. After talking to rep i was told i should have called to make pyment now i have to wait 3 days with no hot water no gas to cook with and i have 3 small kids in the house and pay 60...
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Anonymous
ms brown

i was looking for a good and honest gas provider, i am glad i red the horrible reviewsaobut georgia natural gas.every single customer were unhappy with the overchargesand bad ...

1.0
#631293
Reply to reviews
DO NOT USE GNG! Same thing happened to us. They switched us to a variable plan overnight and we did not realize that was going to happen. This doubled our bill from Jan to Feb. It went from $144 to $293. I called and the most they would offer was a $50 credit...
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Anonymous
Andy

I just got off the phone with them and the same thing happened to us. They are a HUGE rip off. They said it was our fault for not reading the bill and calling them. They only ...

1.0
#595854
Reply to reviews
First off. Stay away from this company..We switched from Scana to Georgia Natural gas for the cheaper rate. What a mistake!!! Very first bill was charged for 2 meter readings and a connection charge. This was a marketer change not a new service ..boom $60.00 extra....
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1.0
I didn't like
  • Stay away
#562602
Reply to reviews
I am a fairly new customer to Georgia Natural Gas. I do not understand the system of Prepay. How can you put me a new renter of the home and new to the company on a plan based on what the previous tenants used. I do not know them and I do not know how much gas they...
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1.0
I didn't like
  • Turn on policy
#559597
Reply to reviews
I paid my bill and the next day my gas locked. They have no good customer service. They are not well trained they will tell you one thing that is not correct. after they lock the gas you will have to wait 5 days to have the service back. Things like this happens only...
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1.0
I didn't like
  • Their systems
#551661
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My first bill was over $100, and had charges from the previous renter. I moved in in April and was charged for March gas serverice. When I colsed the account due to a move for a job, I was charged TWO months worth. I used 9 days of gas service and was still charged a...
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1.3
#536301
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I have several gas accounts in metro Atlanta and overlooked the one for my personal residence. However, I went online to pay the bill but was unable to pay without paying a reconnect charge, but my gas has not been disconnected. I called customer service, gave them...
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1.0
#527457
Reply to reviews
I'll never use them again. I was with GNG for two years. Last year I rolled off the fixed plan and never noticed. Got nothing in the mail and no phone calls to me as a current customer to tell me I was about to get hijacked to a variable plan to almost double my...
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#526022
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