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I have been waiting for a credit to be issued since October 6, 2016. They have given me three different stories as to the wait period, and the time for the payment to arrive. I shared that I was recovering from a medical situation, and it was needed. As of today, I...
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I didn't like
  • Refund policy
#956825
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If GNC would have a feedback line we customers could communicate with you and it would be easier to stay with GNC.. I was with GNC and my rate was due to expire in about a month and you guys did not contact me with a low rate program so I switched to Scanna. 2...
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#937330
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Georgia Natural Gas Gas Supply Review

Awful service. Gas was turned off due to late payment of $20.00. Charged a total of $202.00 to have turned back on. In addition, they say it will take 5 days before it is turned back on. Crooks. Where is all the extra money going?????
1.0
Details
Additional Fees
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
#929050
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GNG shows up to the house and turns the gas off. Bill is on time, no issues. Call once we figure out issue. Their responses was oops, it was our glitch. We demand that gas be turned back on. It is Thursday, they say it will be Monday before we can get back there. ...
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#907088
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Georgia Natural Gas offered me 48.9 cents per therm and a 12 cents discount for 12 months with no deposit. I got a bill in the mail around the estimated 45 days time and it was approximately $115. When I created my online account, there was a bill generated for...
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1.0
I liked
  • Previous customer service
I didn't like
  • No not recreate invoices and assume that a customer is lying
  • Misrepresentation
#807225
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I had a horrible experience with them. I was a customer for a year and I realized I could find better prices so I left them. I owed them no money and my account was clear. I accidently paid them instead of my new gas company because they were still in my bill pay. They...
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1.8
I didn't like
  • Systems
  • Poor customer service
#792884
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Georgia Natural Gas and Atlanta Gas Light Company are by far the worst companies I have ever dealt with. Here's the beginning of the story: The Marketer, Georgia Natural Gas, made an error on my address during my initial order. Atlanta Gas Light Company (the provider)...
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1.0
#767040
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I totally agree. I am a pre-paid customer always pay on time. My husband was working away and I thought I paid the otstanding bill on 27th of the month not realising their was another bill due. But also GNG's pre-paid bill is confusing and done to disguise the fact...
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1.5
Dekalb County, Georgia
I didn't like
  • Totally inflexible sneaky and underhand
#729907
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UNBELIEVABLY POOR SERVICE! 25 PLUS YEARS AS A CUSTOMER WITH GNG. DISCONNECTED GAS BETWEEN 3PM AND 5PM ON 10/21/2015 DUE TO NONPAYMENT. SCHEDULED AND PAID A BILL OF $45.92 THAT DAY THROUGH MY CHECKING BILL PAY. SEARCHED MY RECORDS AND FOUND AN OUTSTANDING BALANCE OF...
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I didn't like
  • Systems
  • Lack of concern
  • Poor customer service
#723998
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Ga Natural Gas Billing Department Review

I paid a bill. 230.00, my gas was disconnected for a short period of time. I have been with this place for three yrs. They ran a credit check and i was denied. They said after a 10 day disconnect u have to open a new account. That is ***!!
#681233
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