Georgia Natural Gas
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Georgia Natural Gas Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Georgia Natural Gas has 1.6 star rating based on 69 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Previous customer service, Previous years of service, No pros.
Cons: Poor customer service, Misrepresentation, Systems.Recent recommendations regarding this business are as follows: "Beware.", "Do not use this gas servicing company!", "I don’t recommend this company", "Just find another company because they are just a name Atlanta gas *** as are the ones who do the work and they ain’t ***", "stay Away from GNG".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Georgia Natural Gas has 1.6 star rating based on 69 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Previous customer service, Previous years of service, No pros.
Cons: Poor customer service, Misrepresentation, Systems.Recent recommendations regarding this business are as follows: "Beware.", "Do not use this gas servicing company!", "I don’t recommend this company", "Just find another company because they are just a name Atlanta gas *** as are the ones who do the work and they ain’t ***", "stay Away from GNG".
Most users ask Georgia Natural Gas for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Billing Practices. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Georgia Natural Gas Reviews
"New customer"
I have no complaint need new service asap I would refer family and friends to natural gas in the future I am gonna be a new customer starting new service at my...
"Charged 4x higher for same service! $2.01 per therm.run around from customer service and supervisors."
I have been a Georgia Natural Gas (GNG) customer since late 2020. I apparently called one day after my plan expired on 11/29/23 and they had converted me to a...
Decatur, Georgia
Charged 4x higher for same service! $2.01 per therm.run around from customer service and supervisors.
I have been a Georgia Natural Gas (GNG) customer since late 2020. I apparently called one day after my plan expired on 11/29/23 and they had converted me to a plan that was approximately 4 times higher than the average therm rate.
I was told that because it was within a day there was nothing that could be done during the call. I called again in late January and was able to get a lower rate than the $2.01 therm rate I was paying. I was told that a supervisor would review my account and get back to me about a credit. No return call - followed up on 2/27/24 to see when the new rate would finally go into effect (bear in mind, GNGs line is that this can take 1-2 months.
For a client that has always paid their bills on time (including an extraordinarily large one today at a rate of over $2 per therm), I was flabbergasted that they were more concerned about charging the $2.01 therm rate than providing nothing more than a $50 credit. There are lots of gas provider options out there and I suspect many or most would provide better customer service than I have received.
User's recommendation: Beware.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Atlanta, Georgia
Resolved: Do not use this company!
Company fixed the issue and I have been provided with apology. After talking to multiple supervisors, someone called me and resolved it, but it was painful.
User's recommendation: Do not use this gas servicing company!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sandy Springs, Georgia
Rip-Off Gas Service
Dishonest and sharp practices. I have signed up for the winter guaranteed bill that lasts six months for about five years or more now.
Each time, my bill was the same for the six months. This year, I was ripped off. They billed me the same amount for the guaranteed bill for the seventh month. I had only used way less than 5CCF of gas and I was charged $120!
Apparently the GA Consumers bureau ( i may not get their name right) that oversees utilities is complicit in the rip-off as well. Same with AGLC. Your AGLC base charge is always at least five times the amount of gas used. Thats daylight robbery.
Its very unfair and shows lack of conscience.
My gripe with GNG is the overcharge this time around. The customer service was so rude every time they responded to my emails about this overcharge.
Another issue is transparency. On their website as of today, when you select shops for plans, under each plan, it clearly says No early termination fees. Then click to select your desired plan, BOOM, there goes all the fees involved at various stages of early termination that you must consent to.
Who does that? Is there no more integrity in business?
Take your business elsewhere, people. Not worth it.
- Offer of guaranteed bill only pro
- Dishonest billing and statements
Preferred solution: Full refund
User's recommendation: I don’t recommend this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
***
Literal idiots. My service was supposed to be transferred over from my old address to new address.
I even got charged a connection fee. Then I get a knock on the door with a threat to turn off gas because we never established a service...and I'm like uh yeah I called GNG and did this back in August. Then had to spend two hours on the phone getting this sorted out and will get back charges for the past couple months once they come out to "start" it. AND I still have to call back to remind them to waive the $60 fee so I don't get charged that AGAIN!
WTF?!
They are so f***in stupid. Pissed me off big time.
Preferred solution: Price reduction
Dion-Olympos, Thessaloniki
They are the WORST COMPANY EVER!!!!!!!!!!!
I wasted 4 hours of my day and 3days out of work trying to have my gas reconnected!Tge bill was paid the same day it was disconnected!!These ignorant disrespectful so called agents are useless they want me to wait 8days for my gas to be restored!!!EVEN AFTER LYING TO ME SAYING THAT IF I GET A LETTER FROM MY DOCTOR THAT THEY WOULD TURN IT ON AS A EMERGENCY!!These mfs have the audacity to say that I have to wait until Monday!!Mind you its Friday morning!I sent paperwork on Thursday as well but still they are saying that I wont have my gas until Monday!!I hate this poor *** excuse for a company the policies are shit!I will be reporting this to my lawyer and to the BBB!
- No pros
- Do not care customer care does not care rude worthless
Preferred solution: I want my service restored TODAY!!!!!!!!!!
User's recommendation: Just find another company because they are just a name Atlanta gas *** as are the ones who do the work and they ain’t ***
Atlanta, Georgia
Very bad customer service
- Good service
- Lousy customer service
Preferred solution: Full refund
User's recommendation: stay Away from GNG
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Kennesaw, Georgia
Cheated
No human being has reached out to me but, I paid the $210.47 because I did not want my name enter into collections. I am how ever worried that they may have reported this to the credit bureaus and my credit may have been affected by this.
They never even confirmed with me what service or "IF" I was even signed up with them. I was still shopping around looking for a gas company when I called them, they then told me that based on my phone # they saw that I have an order in the system and if I would like to complete the order. So I told them that I was still shopping around so what do they have to offer. They told me what the order was and if I would like to complete the order and I said no.
She continued to sell me the service telling me how good their service is. I told her no again because that was too high for me. The thieves then told me that, if I canceled I would have to pay for the balance owing according to the terms of the contract. I asked her what contract?
I told her I did not sign a contract with them. She then told me to hold-on. When she came back to the phone she told me that she see that there is currently an outstanding invoice for $10 on the account that I would have to pay before I could cancel the account. I asked her what is that account, she couldn't give me the account #, I told her that you can't find one because none was open or given to me so I don't have an account with the and I never got an invoice from them.
So because I want to get off the phone with her I told her okay I'll pay it.
Now this morning I got a phone call from a 888-807-**** and a machine telling me that my account will be sent to collections in 10 days if I do not pay $210.47 balance of my account. WICKED, WICKED AND THIEF.
Preferred solution: Full refund
User's recommendation: Stay Away
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Atlanta, Georgia
Tried to cutoff gas for past due amount of$0.29
No, due to incompetence of reps following a script and can't answer question.
They tried to cut my gas off for the big price of $0.29 and refuse to put it on the next bill. FYI. They system want allow you to run cc for $0.29, it only took once I got to $10.00. No, they did not forgive $10.00 late charge, which you have done twice a year, and have only done that once in the 8 years I've been with them, 5 years ago.
I informed them that I will be switching gas providers and immediately stop sending them customers. GNG lost a loyal paying customer and free marketing all over trying to turn off my gas for $0.29
- Will cut your gas off pennies
Preferred solution: Apology
User's recommendation: Do Business At Your Own Risk
LOL....What an idiot. You risked a shut-off for $0.29.
A sane person would have paid the $10.00 and had a credit on the account. Look at you now...
I don't think they'll miss you or the hordes (sarcasm) of customers you're sending them. "loyal paying customer" is short for I'm an old coot who thinks he runs things and just found out how little you matter.
Replying to
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Atlanta, Georgia
Resolved: My bill increased 100% - they were charging me three times their advertised rate
I spoke to someone at the company and vented my frustration. We came to a compromise. I lost some money but canceled my account and the matter is over and done with.
My opinion on the matter has not changed…However, I have severed my relationship with Georgia Natural Gas and will review my utility contracts annually so this never happens to me again. Word of advice:Utility companies are highly regulated so they have to send...
I have been a customer of Georgia Natural Gas since October 2020. I signed up for the fixed rate "Guaranteed Plan" for convenience sale.
My usage has remained the same on average this entire time, but my bill increased 100% from November 2022 to December 2022. I am being charged almost three times their advertised contract rate.
They automatically renewed my contract before I saw the increased bill, so I can't switch to something more affordable without paying a $150 early contract termination fee.
This is reprehensible price gouging. I have filed complaints with the Better Business Bureau and the Georgia Public Service Commission.
- I had no problems with their actual service providing natural gas
- Unethical billing practices
- Price gouging
- Poor customer service
Preferred solution: The $150 early termination fee waived.
User's recommendation: Don't do the automatic renewal of your contract.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Kaohsiung City, Kaohsiung City
Gas bill to high
- No pros only cons no one unswer
- I have sent e-mail and making calls no response one has called me yet
Preferred solution: Price reduction
User's recommendation: I don’t recommend no one
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Disgusting service
Preferred solution: Full refund
User's recommendation: Highly DONT recommend
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Gas Bill
- Never call them you will be left hanging
Preferred solution: Price reduction
User's recommendation: Check Your Gas Bill When You Receive It.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Suleja, Niger State
I withdraw they didn't credit me
User's recommendation: I withdraw 3000, and they didn't credit me since on Saturday by 12:54, 6th may 2023.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Terrible Company
- Billing practices are dishonest
Preferred solution: I just want o get away from these people
Evans, Georgia
New customer
Preferred solution: I want new service
User's recommendation: I would refer
Athens, Georgia
Charged termination fee to RENEW a contract
today the kicker was when I had to renew my fixed gas contracts with Georgia Natural Gas for my home and business because the 12 month fixed contracts end 5/31/22 with Georgia Natural Gas. I called today because they sent me a notice ( several times at the start of April and every day this week) stating its time to RENEW for the next 12 months.
Not only did the rate increase 25 % more, but they are starting my new rate today not after 5/31/22 when the old contract ends. Then after i confirmed the contract and its changes, I was told the fee is effective immediatley AND there's an EARLY TERMINATION FEE of $100 per account for changing contracts. The first person told me if she wrote a note they MAY waive the fee. She also said she was going to send me emails for both confirming our conversation.
I was also told at 1:00pm she was sending those emails to me. Of course 5 hours later, no email. I called back at 545 pm and I was told by yet a different agent, that it is the policy of Georgia Natural Gas to charge the termination fees and raise the rate on the day you renew the contract, and not on the day the old contract ends. I asked was I supposed to wait until the June 1 after it expired to renew?
Why did you send me emails daily? Why did you not tell me this before I accepted a new contract and you dropped the 2 others?? Then i would have had to wait to change from the variable rate which is > 35% more than I already pay per therm. It takes hours to get them onthe phone and do this and i guess they expect us not to work and take our time off to do this!!
NOPE they take $$ and DO NOT CARE!! And now I'm locked into 24 months more or Ill have to pay $200 per account to change it!!
OMG!!!!! #corporategreed #overthis #greedy
User's recommendation: Run Away!
So ignore the renewal and go where the price is better.
About
Georgia Natural Gas is one of the most well-known gas retailers. Georgia Natural Gas aims to make natural gas the most convenient for customers. Georgia Natural Gas provides its services to residential and commercial clients. For many years Georgia Natural Gas has been providing American with natural gas from Georgia. Georgia Natural Gas provides clean-burning natural gas for homes and business. Today, Georgia Natural Gas is considered to be one of the most experienced experts in natural gas. Georgia Natural Gas does its best to provide customers with high quality services and products. Georgia Natural Gas is one of the most reliable gas retailers you can find.
Georgia Natural Gas is ranked 287 out of 1546 in Utility category
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Try it and find out. They are all going to provide the same mediocre service because they can get away with it.