I called in a signed up for a $.39 per therm for 12 months. The first 2 months were $.39 then the rates quickly went to $1.19 per therm. I disputed this advised the cust rep she was wrong advised her what I had signed up for. She said she could assist me and adjust a...Read more
I moved to my new house little over a year ago and I signed up with Georgia natural gas and they gave me price for $0.39 per therm ,and didn’t want to deal with paying the bill every month and I did automatic payment, Big mistake each month my bill went up , last mouth...Read more
I paid my bill in full after receiving a disconnect, called GNG to notify them of the payment. The rep read me a disclosure statement to tell me it can take up to 24 hours to notify Atlanta Gas Light to stop the disconnect. Well, I paid 02/06 and gas was locked on...Read more
Horrible customer service. Received my final bill and it was way more than I have ever paid as a 2 year customer. They forgot to charge me a previous month for a therm and felt like it was OKAY to just add it to the next bill without letting the me know. After talking...Read more
Avoid this company at all costs. A bill going from $85 to $260 with no warning or way to redress is not acceptable business practices. (Gas usage did not increase significantly.) I will be switching companies due to the poor customer service. I was told to sign up on a...Read more
Georgia Natural Gas - Paid bill and reconnect fee.
I paid bill and reconnect fee. Now I must wait 6 days for them to reconnect. Now I have no hot water and no heat. It is cold in here. Like Brrrrrr
Georgia natural gas prices the rate as they want, i call customer service to change my rate plan she said ok but the bills is coming with different rate plans, when i call i gain and they told me to wait more months to fix the rate wich means the time i don't use...Read more
I joined this month on 1st of Dec for fixed plan but what I was not told is the billing cycle is on every 3rd day of the month. So when I move to GNG they charged me for one day service charge. Those charges are AGLC base charge 26.38 GNG Customer service charge 8.99...Read more
Georgia Natural Gas - Requesting service
Last Saturday I request the gas service trom this company and they ask me to send the new lease for the new address I already did that last Monday and the service is not ready yet
We moved on August 1st 2017 and of course called to transfer our service. Because we didn't need our heater until October, we were just paying our agreed upon base rate. When we went to turn the heat on, WE DIDN'T HAVE ANY. Turned out they only changed our billing...Read more
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