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Was enticed by low them deal but you'll pay one way or another from these scammers! Was charged a full month of fees for one day of service. Talked with customer service about what a fractured this is but they don't care. Apparently, they'd rather have a few bucks than...
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Company wrote 0 private or public responses to the review from Nov 23.
1.0
#1406281
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Georgia Natural Gas - Got charge $78 for 1 day usage for new customer
I just switch to GNG on 11/1/2018 and they have the meter reading on 11/2/2018. They send me a bill for $78 for the base change and service fee and tax for 1 day. I called their customer service and they are reuse to waive the fee or reduce the charge. Their...
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Company wrote 0 private or public responses to the review from Nov 13.
Anonymous
Dragonfly

They just did the same to me. I would rather pay the fee to switch companies than spend another dime with them. Looking for new service already!

1.8
I didn't like
  • Force bill payment for 1 day service
  • Forced monthly billing for two days service
#1399588
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I have been with them for years and years. In the last two, I noticed that the credit amount was always very high, and their monthly "budget" bill was higher than it should be with that kind of credit. I monitored it for the two years and realized it was only...
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Company wrote 0 private or public responses to the review from Nov 09.
1.6
I liked
  • Previous years of service
I didn't like
  • Systems
#1397112
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I am pissed also I feel if a person has been a loyal customer they should be given some type of consideration when issues arise. I have been a loyal customer over 40 years gas never disconnected. I am now much older on a very fixed income. I am set up on the 6 month...
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Company wrote 0 private or public responses to the review from Sep 17.
I liked
  • Previous years of service
  • Previous customer service
#1357720
Reply to reviews
I am pissed also I feel if a person has been a loyal customer they should be given some type of consideration when issues arise. I have been a loyal customer over 55 years gas never disconnected. I am now much older on a very fixed income. I am set up on the 6 month...
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Company wrote 0 private or public responses to the review from Sep 17.
#1357696
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Georgia Natural Gas - FALSE ADVERTISEMENT on PROMOTIONS
Georgia Natural Gas was advertising $.579 rate for 6 months plus a $100 Visa gift card. I stayed 2 months past the original 6 months and the rate went up to $1.269. I called to see if I could get a better rate but they said no. I asked if there were any penalties for...
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Company wrote 0 private or public responses to the review from Sep 13.
Anonymous
Anonymous

That's what happens when you conduct business via telephone. Get it in writing.

1.0
I didn't like
  • Totally inflexible sneaky and underhand
  • Turn on policy
  • Fraudulent promotional gimmicks
#1354440
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First, it's fair to say that my dilemma started with me at fault. I ran into a few financial difficulties and made the necessary payment arrangements with gng, which they respectfully accepted. I then received a new bill I did not pay on time and it wasn't until later,...
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Company wrote 0 public responses to the review from Aug 30.
#1342520
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So, I thought that posting a negative review on Facebook might encourage them to respond. However, as they currently have a 1.2 star rating, I doubt that is the case. But, as I just spent an hour talking to them, only to have nothing resolved, I am still invested in...
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Company wrote 0 public responses to the review from Jun 25.
1.0
#1288730
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Georgia Natural Gas - About my account

Yall havent taken my apartment name off mu gas bill they have sent a request tired of paying them
Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Jun 06.
1.0
Details
Customer service
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
#1273329
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Acct no 4443083-4451638 - Refund issue I am literally shaking with anger as I write this, my interaction with your staff was truly a Kafkaesque experience. Basically I asked for my autopay function to be suspended temporarily as I was in a payment arrangement for a...
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Company wrote 0 private or public responses to the review from Apr 14.
1.0
I didn't like
  • Refund process
#1233627
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