Avoid this company at all costs. A bill going from $85 to $260 with no warning or way to redress is not acceptable business practices. (Gas usage did not increase significantly.) I will be switching companies due to the poor customer service. I was told to sign up on a...Read more
Georgia Natural Gas - Paid bill and reconnect fee.
I paid bill and reconnect fee. Now I must wait 6 days for them to reconnect. Now I have no hot water and no heat. It is cold in here. Like Brrrrrr
Georgia natural gas prices the rate as they want, i call customer service to change my rate plan she said ok but the bills is coming with different rate plans, when i call i gain and they told me to wait more months to fix the rate wich means the time i don't use...Read more
I joined this month on 1st of Dec for fixed plan but what I was not told is the billing cycle is on every 3rd day of the month. So when I move to GNG they charged me for one day service charge. Those charges are AGLC base charge 26.38 GNG Customer service charge 8.99...Read more
Georgia Natural Gas - Requesting service
Last Saturday I request the gas service trom this company and they ask me to send the new lease for the new address I already did that last Monday and the service is not ready yet
We moved on August 1st 2017 and of course called to transfer our service. Because we didn't need our heater until October, we were just paying our agreed upon base rate. When we went to turn the heat on, WE DIDN'T HAVE ANY. Turned out they only changed our billing...Read more
I have been billed twice in November 2017. I ended my 12 month fixed rated and found other service. My 10-10-17 bill was due 11-9-17. My final reading was 11-2-17. I received my final bill 11-10-17 with a due date of 11-28-17. I immediately call and spoke to Ashley at...Read more
Their payment system is terrible, for 2 months checks did not go thru but the total payment online was not shown. I got a letter 3 weeks after the first check bounce and immediately called to get it fixed. That check did not go thru and got another letter 3 weeks later...Read more
I came home last week to a disconnect tag. Big oops, my fault I didn't pay the bill on time. Went in immediately to pay it. After some back and forth with the "we'll call you back" system, I finally get a human who tells me the gas has been off for three weeks and my...Read more
To whom it may concern: I am Rhonda Earl reporting problem with Gas South Company. I been with Gas South Company for years now. I ran unto some hard times. Which made me unable to pay my bill in time. A few days after returning home.. My gas were turned off. I contact...Read more
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