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Georgia Natural Gas and Atlanta Gas Light Company are by far the worst companies I have ever dealt with. Here's the beginning of the story: The Marketer, Georgia Natural Gas, made an error on my address during my initial order. Atlanta Gas Light Company (the provider)...
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1.0
#767040
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I totally agree. I am a pre-paid customer always pay on time. My husband was working away and I thought I paid the otstanding bill on 27th of the month not realising their was another bill due. But also GNG's pre-paid bill is confusing and done to disguise the fact...
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1.5
Dekalb County, Georgia
I didn't like
  • Totally inflexible sneaky and underhand
#729907
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UNBELIEVABLY POOR SERVICE! 25 PLUS YEARS AS A CUSTOMER WITH GNG. DISCONNECTED GAS BETWEEN 3PM AND 5PM ON 10/21/2015 DUE TO NONPAYMENT. SCHEDULED AND PAID A BILL OF $45.92 THAT DAY THROUGH MY CHECKING BILL PAY. SEARCHED MY RECORDS AND FOUND AN OUTSTANDING BALANCE OF...
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I didn't like
  • Poor customer service
  • Systems
  • Run around
#723998
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Every chance they get GNG wiil do whatever it takes to get extra $ from you--And they will lie to you repeatedly to do it. First they charged me a penalty for switching to a plan they said was a REWARD for my being such a good customer! When I complained they admitted...
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1.0
#679786
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Georgia Natural Gas Service Review from Stone Mountain, Georgia
My bill was $43 I am a disabled stay here mother with a small child my bill was due on Monday I paid the bill in full on Friday directly to them by Monday even though they had my phones posted so that count they disconnected my services and then told me to get my...
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3.5
#673198
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YES - I admit it, I screwed up and missed paying my bill. Then after paying IN FULL and paying a reconnection charge PLUS a deposit I get to wait 4 days for them to get around to turning the gas back. I can only say I am bloody glad it's not the middle of January...
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Thomaston, Georgia
#669731
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After years of service, during which I paid my bills on time, I was sent a letter saying they wanted to reward me for being a good customer by lowering my monthly rate. When I called they switched my plan and sent me (without warning) a bill of $335!! my "reward", I...
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I liked
  • Previous customer service
  • Previous years of service
I didn't like
  • Lies
  • Poor customer service
  • Misrepresentation
#646319
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Plan expired and I fell into a variable rate plan. OK - my bad; had family healthy and job issues going on at the time. initiated a switch to scana on 2/1/15. GNG Sales rep called to retain my business on 2/16 just prior to the actual switch. He said I'd save money...
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I didn't like
  • Misrepresentation
  • Lies
  • Run around
#644202
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I paid gng on may 1st on there website service got turned off onthe 5th of may. After talking to rep i was told i should have called to make pyment now i have to wait 3 days with no hot water no gas to cook with and i have 3 small kids in the house and pay 60...
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Anonymous
ms brown

i was looking for a good and honest gas provider, i am glad i red the horrible reviewsaobut georgia natural gas.every single customer were unhappy with the overchargesand bad ...

1.0
#631293
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DO NOT USE GNG! Same thing happened to us. They switched us to a variable plan overnight and we did not realize that was going to happen. This doubled our bill from Jan to Feb. It went from $144 to $293. I called and the most they would offer was a $50 credit...
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Anonymous
Andy

I just got off the phone with them and the same thing happened to us. They are a HUGE rip off. They said it was our fault for not reading the bill and calling them. They only ...

1.0
#595854
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