filters
state:
Show
city:
Show
product:
Show
If GNC would have a feedback line we customers could communicate with you and it would be easier to stay with GNC.. I was with GNC and my rate was due to expire in about a month and you guys did not contact me with a low rate program so I switched to Scanna. 2...
Read more
#937330
Reply to reviews
GNG shows up to the house and turns the gas off. Bill is on time, no issues. Call once we figure out issue. Their responses was oops, it was our glitch. We demand that gas be turned back on. It is Thursday, they say it will be Monday before we can get back there. ...
Read more
#907088
Reply to reviews
Georgia Natural Gas offered me 48.9 cents per therm and a 12 cents discount for 12 months with no deposit. I got a bill in the mail around the estimated 45 days time and it was approximately $115. When I created my online account, there was a bill generated for...
Read more
1.0
I liked
  • Previous customer service
I didn't like
  • No not recreate invoices and assume that a customer is lying
  • Misrepresentation
#807225
Reply to reviews

Ga Natural Gas Billing Department Review

Georgia Natural Gas
#681233
I paid a bill. 230.00, my gas was disconnected for a short period of time. I have been with this place for three yrs. They ran a credit check and i was denied. They said after a 10 day disconnect u have to open a new account. That is ***!!
Comment
Show
I had a horrible experience with them. I was a customer for a year and I realized I could find better prices so I left them. I owed them no money and my account was clear. I accidently paid them instead of my new gas company because they were still in my bill pay. They...
Read more
1.8
I didn't like
  • Poor customer service
  • Systems
#792884
Reply to reviews
Georgia Natural Gas and Atlanta Gas Light Company are by far the worst companies I have ever dealt with. Here's the beginning of the story: The Marketer, Georgia Natural Gas, made an error on my address during my initial order. Atlanta Gas Light Company (the provider)...
Read more
1.0
#767040
Reply to reviews
I totally agree. I am a pre-paid customer always pay on time. My husband was working away and I thought I paid the otstanding bill on 27th of the month not realising their was another bill due. But also GNG's pre-paid bill is confusing and done to disguise the fact...
Read more
1.5
Dekalb County, Georgia
I didn't like
  • Totally inflexible sneaky and underhand
#729907
Reply to reviews
UNBELIEVABLY POOR SERVICE! 25 PLUS YEARS AS A CUSTOMER WITH GNG. DISCONNECTED GAS BETWEEN 3PM AND 5PM ON 10/21/2015 DUE TO NONPAYMENT. SCHEDULED AND PAID A BILL OF $45.92 THAT DAY THROUGH MY CHECKING BILL PAY. SEARCHED MY RECORDS AND FOUND AN OUTSTANDING BALANCE OF...
Read more
I didn't like
  • Systems
  • Run around
  • Lies
#723998
Reply to reviews
Every chance they get GNG wiil do whatever it takes to get extra $ from you--And they will lie to you repeatedly to do it. First they charged me a penalty for switching to a plan they said was a REWARD for my being such a good customer! When I complained they admitted...
Read more
1.0
#679786
Reply to reviews
Georgia Natural Gas Service Review from Stone Mountain, Georgia
My bill was $43 I am a disabled stay here mother with a small child my bill was due on Monday I paid the bill in full on Friday directly to them by Monday even though they had my phones posted so that count they disconnected my services and then told me to get my...
Read more
3.5
#673198
Reply to reviews
YES - I admit it, I screwed up and missed paying my bill. Then after paying IN FULL and paying a reconnection charge PLUS a deposit I get to wait 4 days for them to get around to turning the gas back. I can only say I am bloody glad it's not the middle of January...
Read more
#669731
Reply to reviews