Called to set therm rate last year and was given 12 month 39 per therm rate. I rarely use my heat even in the coldest of winters and rate was hiked up to 1.19 per therm. Customer service said I was suppose to call back after 2 months to change rate again. Why would you...Read more
I called in a signed up for a $.39 per therm for 12 months. The first 2 months were $.39 then the rates quickly went to $1.19 per therm. I disputed this advised the cust rep she was wrong advised her what I had signed up for. She said she could assist me and adjust a...Read more
I moved to my new house little over a year ago and I signed up with Georgia natural gas and they gave me price for $0.39 per therm ,and didn’t want to deal with paying the bill every month and I did automatic payment, Big mistake each month my bill went up , last mouth...Read more
I paid my bill in full after receiving a disconnect, called GNG to notify them of the payment. The rep read me a disclosure statement to tell me it can take up to 24 hours to notify Atlanta Gas Light to stop the disconnect. Well, I paid 02/06 and gas was locked on...Read more
Horrible customer service. Received my final bill and it was way more than I have ever paid as a 2 year customer. They forgot to charge me a previous month for a therm and felt like it was OKAY to just add it to the next bill without letting the me know. After talking...Read more
Avoid this company at all costs. A bill going from $85 to $260 with no warning or way to redress is not acceptable business practices. (Gas usage did not increase significantly.) I will be switching companies due to the poor customer service. I was told to sign up on a...Read more
Georgia Natural Gas - Paid bill and reconnect fee.
I paid bill and reconnect fee. Now I must wait 6 days for them to reconnect. Now I have no hot water and no heat. It is cold in here. Like Brrrrrr
Georgia natural gas prices the rate as they want, i call customer service to change my rate plan she said ok but the bills is coming with different rate plans, when i call i gain and they told me to wait more months to fix the rate wich means the time i don't use...Read more
I joined this month on 1st of Dec for fixed plan but what I was not told is the billing cycle is on every 3rd day of the month. So when I move to GNG they charged me for one day service charge. Those charges are AGLC base charge 26.38 GNG Customer service charge 8.99...Read more
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