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We moved on August 1st 2017 and of course called to transfer our service. Because we didn't need our heater until October, we were just paying our agreed upon base rate. When we went to turn the heat on, WE DIDN'T HAVE ANY. Turned out they only changed our billing...
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1.0
#1133094
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I have been billed twice in November 2017. I ended my 12 month fixed rated and found other service. My 10-10-17 bill was due 11-9-17. My final reading was 11-2-17. I received my final bill 11-10-17 with a due date of 11-28-17. I immediately call and spoke to Ashley at...
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#1129599
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Their payment system is terrible, for 2 months checks did not go thru but the total payment online was not shown. I got a letter 3 weeks after the first check bounce and immediately called to get it fixed. That check did not go thru and got another letter 3 weeks later...
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2.4
#1126092
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Georgia Natural Gas - Requesting service

Georgia Natural Gas
#1143599
5.0
Details
Last Saturday I request the gas service trom this company and they ask me to send the new lease for the new address I already did that last Monday and the service is not ready yet
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Price Affordability

Georgia Natural Gas Residential Gas Supply Review

Georgia Natural Gas
#1015272
1.0
Details
Very Crappy Service I paid my bill in full with a credit left on the 24th and 25th of this month, and I have to wait until The 7th of to get any service, I work I don't have time to be missing work waiting on a tech to come turn my gas on. I live alone It doesn't make any sense, but I guess as long as you get your money you wouldn't care if I had to wait a month.
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Customer service
Reliability

Georgia Natural Gas Customer Care Review

Georgia Natural Gas
#992329
1.0
Details
The customer service and policy of Georgia Natural Gas is terrible. Who has to wait 5days for their services to be turned on. From the looks they make you wait intentionally. I will be switching companies.
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Billing Practices
Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality
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Georgia Natural Gas Gas Supply Review

Georgia Natural Gas
#929050
1.0
Details
Awful service. Gas was turned off due to late payment of $20.00. Charged a total of $202.00 to have turned back on. In addition, they say it will take 5 days before it is turned back on. Crooks. Where is all the extra money going?????
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Additional Fees
Billing Practices
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Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Product or Service Quality
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Value for money
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I came home last week to a disconnect tag. Big oops, my fault I didn't pay the bill on time. Went in immediately to pay it. After some back and forth with the "we'll call you back" system, I finally get a human who tells me the gas has been off for three weeks and my...
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2.2
#1120742
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To whom it may concern: I am Rhonda Earl reporting problem with Gas South Company. I been with Gas South Company for years now. I ran unto some hard times. Which made me unable to pay my bill in time. A few days after returning home.. My gas were turned off. I contact...
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#1067681
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If it was possible to leave 0 stars I would do it in a heartbeat. Here's the rundown. I live in a house in a decent neighborhood but I've been having issues with my mail since I've lived here. I don't know if someone is taking my mail or if the mail man just sucks....
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1.0
#1026591
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I have been a loyal customer for over 5 years. I am disgusted this month when I learned I have been charged $105.43 twice and not been told until I was notified by my bank. The irony was that when I required a refund, I was told to wait for at least 2 weeks and has to...
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1.0
#1013959
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I was approached by Georgia Natural Gas Recently and was persuaded to sign up for an offer from of discounted therms knowing there was a monthly 8.95 customer service charge. HA! Received my first bill for two days of service and 4.52 of gas used however my Statement...
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1.0
I didn't like
  • Refund policy
  • Turn on policy
  • Forced monthly billing for two days service
#975867
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I just had my service connected. The tech was very rude! He said he needed access to my thermostat. When asked "why", just stated "because I do". When tech was done and told to have a good night, his reply was a "hhhmmm". I found it rather rude that the tech couldn't...
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#963177
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I have been waiting for a credit to be issued since October 6, 2016. They have given me three different stories as to the wait period, and the time for the payment to arrive. I shared that I was recovering from a medical situation, and it was needed. As of today, I...
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I didn't like
  • Refund policy
#956825
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