Georgia Natural Gas Phone Numbers and Emails

Toll-Free Number:

  • (877) 850-6200
    Toll Free Outside Metro Atlanta
Send Message

Customer Service:

  • (888) 807-1297
    Gas Service Disconnection Restrictions
  • (404) 685-4141
    gngHub
  • (770) 850-6200
    Inside Metro Atlanta
  • (888) 288-4522
    Warranty Services

Emergency/ Hotline:

  • (770) 907-4231
    Inside Metro Atlanta
  • (877) 427-4321
    Toll Free Outside Metro Atlanta
  • (800) 427-5463
    Toll Free Outside Metro Atlanta

Accounting/ Billing:

  • (866) 665-9464
    Pre-Pay plan online
  • (855) 446-4645
    Toll Free Skymiles Program

Jobs/ Career:

  • (877) 423-4746

Georgia Natural Gas Emails:

Customer Service
Media
Affiliates
deltaquestions@gng.com
Skymiles Program
gnghub@gng.com
gngHub
Is this your business?
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How to Contact Georgia Natural Gas Customer Service?

Most Popular Number:

(877) 850-6200
Toll Free Outside Metro Atlanta
Total calls: 111 Issues resolved: 3 Last call: Mar 18, 2024

What Is the Georgia Natural Gas Customer Service Phone Number?

Based on your specific nature of request, a list of Georgia Natural Gas phone numbers is available at your disposal. If you’ve questions about your GNG account, need help signing up for their service, or have any other general inquiry, dial the toll-free GA Natural Gas phone number 1-877-850-6200, particularly for those calling from outside of Metro Atlanta. Additionally, a dedicated line at 1-888-807-1297 allows you to raise service requests related to the disconnection of your gas service. For tech-savvy customers, the best number to dial is 1-404-685-4141. Most importantly, there’s a 24x7 Georgia Natural Gas customer service number to attend to emergencies. If you’re located within the Metro Atlanta area, you should dial 1-770-907-4231, whereas for those outside of this region, your best way forward is to call 1-877-427-4321. Remember, safety comes first, always!

What Are Georgia Natural Gas Business Hours?

Georgia Natural Gas company has made special arrangements to ensure its customers receive comprehensive support. Should you need to contact them on weekdays, remember that Georgia Natural Gas customer service hours are operational from 7:00 AM to 8:00 PM (EDT), Monday through Friday. This gives you ample time to connect with GNG customer service and resolve your queries on time. However, if you’re work schedule only allows you to tackle the errands on weekends, you can still call Georgia Natural Gas on Saturdays. Their telephone lines open at 8:00 AM and are available until 5:00 PM (EDT). If, for some reason, you still need to make a call outside of these specified timings, Georgia Natural Gas customer service has an interactive voice response system in place that's available around the clock to answer your basic queries.

Can I Contact Georgia Natural Gas via the Website?

Georgia Natural Gas offers various ways to connect with its customer service team. While one of the most convenient methods to communicate with GNG customer service is via phone, you can still reach out to them via their website using a contact form that can be filled out with your queries or concerns. However, if you prefer the classic email approach, Georgia Natural Gas has two distinct email addresses tailored to your needs. For general inquiries related to your GNG account, signup, or service request, you can drop a note to customerservice@gng.com. On the other hand, if you want to discuss community relations, you can direct your emails to communityrelations@gng.com.

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Contact Information

Georgia Natural Gas Website:

Georgia Natural Gas Help Center:

Corporate Office Address:

Georgia Natural Gas
P.O. Box 105445
Atlanta, Georgia 30348
United States

Other Info (opening hours):

Hours:

Monday - Friday: 7:00am - 8:00pm

Saturday: 8:00am - 5:00pm



Correspondence Mailing Address:

Georgia Natural Gas

P.O. Box 440667

Kennesaw, GA 30160 - 9512


Payment Address:

Georgia Natural Gas

Attn: Payment Center

P.O. Box 71245

Charlotte, NC 28272-1245


For information regarding Warranty Services:

Pivotal Home Solutions

P.O. Box 3042

Naperville, Illinois 60566-7042

More contact details

Fax:

1(877) 281-5775

Georgia Natural Gas Rating Based on 69 Reviews

Rating details

1.6
more details
Customer service
Price Affordability
Billing Practices
Reliability

Rating stats

Rating trend

Summary of Georgia Natural Gas Customer Service Calls

210 TOTAL
CALLS
03:38 AVG CALL
DURATION
18% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Georgia Natural Gas?

Payments and Charges Question:

  • “Bill”
  • “Paying bill”
  • “To pay my bill”

Request for Information Question:

  • “I wanted to know how much would it be to get my gas turn on”
  • “About my pension”
  • “About my schedule payment”

Account Question:

  • “Due date on account”
  • “Need my account number”
  • “Balance inquiry”

Staff Question:

  • “New gas service plan”
  • “Start service”
  • “To shut off my services”

Product/ Service Question:

  • “I withdraw money from gng but upto now I did not receive alert”
  • “I withdraw my money but for the past 3days but it wasn't going and the money has been removed from my GNG wallet .”
  • “I made a withdrawal like 3days haven't appear in my account”

Activation/ Cancellation Question:

  • “Cancel service”
  • “Cancel service out of Eric moorename”
  • “Cancel service out of Stephanie Mayes name”

Return/ Replace Question:

  • “I wanted to change my prepay plan”

Cards Question:

  • “I want the lowest rate 18 months and the $150 Visa reward card”

Shipping and Delivery Question:

  • “Haven't received an order”

Other Question:

  • “Liheap”
  • “Remove 8 gas meters from old trailer park in Grovetown, Georgia.”
  • “Gas smell”

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